Privacy Policy

Raahi Collection ("Raahi", "we", "us", or "our") operates this website. This Privacy Policy explains what information we collect when you shop with us, why we collect it, and how we use, share, and protect it. By using this website or placing an order, you agree to the practices described here.

Information We Collect

We collect information you provide directly to us, including:

Name, email address, and phone number
Shipping and billing address
Account password (stored in encrypted/hashed form — we never store it as plain text)
Order history and items purchased
Product reviews, ratings, and any photos you upload with a review
Wishlist items and product questions you submit
Messages you send us through the contact form or WhatsApp

We also automatically collect basic technical information (such as your IP address and browser type) through standard session cookies needed to keep your cart and login working while you browse.

Payment Information

Raahi does not collect or store your full debit/credit card number, CVV, or mobile wallet PIN. When you pay via JazzCash, Easypaisa, or card (Safepay), you are redirected to that provider's own secure payment page, and your payment details are handled entirely by them under their own privacy and security policies. We only receive confirmation of whether a payment succeeded, along with a transaction reference.

How We Use Your Information

To process and deliver your orders, including sharing your name, address, and phone number with our delivery courier partners
To send order confirmations, shipping updates, and delivery notifications by email and, where enabled, WhatsApp
To respond to your questions, reviews, and support requests
To detect and prevent fraud, abuse, or unauthorized use of the site
To improve our products, catalog, and store experience

Cookies & Analytics

We use essential cookies to keep your cart, login session, and checkout working — these can't be turned off without breaking core site functionality. Where enabled in our store settings, we may also use analytics tools (such as Google Analytics or Meta/TikTok advertising pixels) to understand how visitors use the site; these tools may set their own cookies subject to their respective privacy policies.

Recent Purchase Notifications

You may see a small "Someone in [City] bought [Product]" notification while browsing. This reflects genuine recent orders — never fabricated data — but never displays a customer's name or any other personally identifying detail.

Who We Share Information With

We share your information only where necessary to run the store:

Payment gateways (JazzCash, Easypaisa, Safepay) — only for the order you're actively paying for
Delivery courier partners — your name, address, and phone number, solely to deliver your order
WhatsApp Business (Meta) — where enabled, to send order and delivery notifications
Analytics/advertising providers — where enabled in store settings, as described above

We do not sell your personal information to third parties.

Data Retention

We keep your account and order information for as long as your account is active or as needed to fulfil orders, comply with our legal and tax obligations, resolve disputes, and enforce our agreements.

Your Rights

You can review and update your account details, saved addresses, and password at any time from your account dashboard. To request a copy of your data, ask us to correct it, or ask us to delete your account, contact us using the details below.

Children's Privacy

Raahi is not directed at children under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect as soon as they're posted on this page, with an updated "Last updated" date above.

Contact Us

Raahi Collection
Panu Chowk, Kashmir Road, Ghulam Muhammad Abad (GM Abad), Faisalabad, Punjab 38000, Pakistan
Email: raahi4730@gmail.com
Phone: +92 371 0780993